eThekwini Municipality has moved from bad to worse with regards to rates clearance certificates. The latest response from council to our concerns being:
-----------------------------------------------------------------------------------------------
Dear Mark
Your Mail of the 13th has reference.
Firstly please accept our apology for not issuing RCC's
within the initial 10day period.
We have high volumes and internal matters to deal with to
ensure that the figures provided does not compromise Council or the purchaser.
I note your analysis of our problem but I can assure you
that the process highlighted by yourself is not so easy and simple as set out
in your mail, if it was that simple without any manual interaction it would
have been possible, but we have to make sure that all debt are called for,
including debt where services were consumed without the owner or the tenant
signing for the consumption.
We are looking in improving by re-engineering some of the
processes and this should be completed within the next three months this
includes the appointment of further staff.
If you encourage your applicants to contact the City
directly it will not improve the process but rather slow it down.
Hope you will understand and I can assure you, the city
is committed to a better service.
Regards
--
Peet Du Plessis
Head: Revenue Management
